Thanks for taking the time to learn about Terra Vida’s legal policies. It’s important stuff. This is where you’ll find information about our Return Policy. If you still have questions after reading them, please contact us at [email protected] or go to our Contact page.
We take customer satisfaction very seriously. Please check your shipment carefully when it arrives, to ensure it has not been damaged during the shipping process. All claims for damaged product(s) must be made within 72 hrs of receipt of goods, by writing to [email protected]. Provide detailed information, including images for any product damaged during the shipping.
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with understanding the present status of CBD (cannabidiol) products in your country.
If you want to return your unopened product and it is within 30 days of receiving it, please see our Returns Process below. No RMA is needed. The customer is responsible for return shipping costs. **Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**
If you have any questions about whether your product is eligible for Returns, please feel free to email us.
- Email us at [email protected] within 72 hrs of receipt of goods to alert us that you will be returning your UNOPENED product within the 30-day time limit and to request the Return Shipping Address.
- Once you have shipped your product back to us – please also email the tracking number to [email protected] so we can keep an eye out for it.
- Once we receive your package back at our facility and can confirm its condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email [email protected]
Your acceptance of the terms of purchase means you agree to and understand the refund policy to all Terra Vida’s products purchased via retail.
Terra Vida will only accept returns and refunds from purchases made on www.TerraVidaOnline.com. Terra Vida will not allow returns from a purchase made in a retail store.
Having said all that, we hope you always enjoy our products!!!
The Terra Vida Team.